Contact options

International Bonds
Call us (recommended option)

0345 300 4273

Outside the UK:
+35 316 397 766

Monday to Friday: 9am to 5pm

Write to us

Standard Life International
90 St Stephen's Green
Dublin 2
Ireland

Account numbers starting with SM

Standard Life Self Investor customers have this type of account

Send us a message

If you've got a non-urgent query you can email us. Please remember email is not secure so don’t send personal details.

SelfInvestorAdmin@standardlife.com

(This mailbox can only deal with enquiries about Standard Life Self Investor – not any other accounts)

Call us

0800 1522 522

Monday to Friday: 9am to 6pm

Everything else
Online (Recommended option)

Get in touch with our Customer Relations team

Use our online form

Call us

0345 606 0042

Write to us

Customer Relations
Standard Life House
30 Lothian Road
Edinburgh
EH1 2DH

Complaints report
Read the complaints report for Standard Life Assurance Limited
Complaints Report: July - December 2020 (47KB)

Call charges may vary. There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

Unless otherwise stated, our opening hours are:

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4pm

What if you're not happy with our response?

You can raise your complaint to the Financial Ombudsman Service (FOS) if you've already lodged your complaint with us and are unhappy with our final response letter.

You can also use the EU online dispute resolution (ODR) platform

Related topics
lightbulb

Other options

If you have questions about our products or services, our FAQ guides can help. Browse by topic to find the answers you need.